Frequently Asked Questions

Everything you need to know about shopping with New Arrivals

How long does shipping normally take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on New Arrivals authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brand manufacturers and authorized distributors.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.